Office Express - Questions about our products or or Free Delivery?

Q: Where do you ship from?
A: We are located in Evanston, Illinois which is a suburb of Chicago. This means we are placed in almost the middle of the country and can easily ship to any coast.

Q: Do you really offer FREE shipping?
A: All envelope, paper and card orders that are shipping to the continental United States receive Free Standard Shipping. Standard shipping depends on the size, weight and shipping destination of your order. We will ship your order by either USPS First Class Mail, USPS Priority Mail or UPS Ground. Since we pay for the shipping we reserve the right to choose the best method we can find. You can always choose to upgrade your order to a faster shipping option.

Q: When will I get my order?
A: Our orders generally ship from our Chicago Midwest location. In general, it takes 4 days to get to the west coast and 3 days to the east coast. Orders shipping to Illinois and Indiana usually arrive in 1 day. Check out our UPS Zone Map to get a better feel for the standard delivery times for your location.

Note: If you need your envelope order by a specific date then please consider upgrading your shipping to one of the UPS expedited shipping options. Please fee free to give us a call to discuss your shipping options.

Q: Can I place an order on the phone?
A: Yes you can always place your order by phone. Contact us at our Toll Free number: 888-526-8438 or our local number: 847-425-1070.

Q: Can I send you a check?
A: Yes. We are happy to accept your company or personal check. Please mail the check and your order information to:

Office Express, Inc.
Sales Department
1320 Sherman Ave, Suite 105
Evanston, IL 60201

Please print out a copy of your shopping cart to include with your payment so that we are sure which products you need.

Please Note: that your check will need to clear the bank before we can ship your order.

Q: What size envelope do I need to fit my card or insert?
A: Generally, you should select an envelope that is a little larger than your card or insert. The dimensions given on our website are the outer dimensions of the envelope. Once the envelope is folded the inside of the envelope will be a little smaller.

Example: If your card is 8 x 8 in size then we recommend that you select an envelope that is 8 1/2 x 8 1/2.

Q: What is the smallest envelope that I can mail?
A: The smallest envelope size that can be mailed at the standard letter class rates is 3 1/2 x 5. The smallest envelopes that we sell that fits this specifications would be an A1 envelope (3 5/8 x 5 1/8) or a #4 Baronial envelope (3 5/8 x 5 1/8).

Q: Do you make custom envelopes?
A: Yes we can make up a custom size envelope for you. Please give us a call or email us at: sales@envelopesexpress.com with your envelopes specifications and we will get a quote right back to you. Please note that depending on the paper and size of envelope our minimum order for custom envelopes is between 5000 and 20000 envelopes.

Q: Can you print my return address?
A: Most of our envelopes can have your return address printed on the envelope face in either the upper left corner (corner card) or in the center of the envelope face (Business Reply). We can also print your address on the back flap.

Please note: that we are generally limited to two colors and that black is considered a color.

Q: I need more than just my name and address printed?
A: We can, of course, print your logo or additional text on the envelope for you. Simply email or fax us with the details of what you need printed and we will get right back to you with our thoughts. In general, it does NOT cost extra to print more lines of text on the envelope face.

Q: Can I print on the back of the envelope?
A: Yes you can print your logo, address or any other text on the envelope back. Either on the flap or the body of the envelope. There is no extra charge for printing only on back of the envelope.

Please not: We can print on both sides of the envelope for you but this will require an additional charge. Please contact us via email or phone so that we can discuss your needs and to provide you with a price quote.

Q: Will your envelopes go through my laser or ink jet printer?
A: In general, most of our envelopes are Laser and Ink Jet compatible. On each product page we show if an envelope is Laser/Ink Jet printer compatible. Keep in mind that although some envelope paper is Laser or Ink Jet compatible the paper itself may be too dark to work for you. An example would be Black or Dark Red Envelopes. While the paper is capable of running through your printer the dark color of the envelope paper make it nearly impossible to actually print on the envelope. Please feel free to give us a call to discuss your envelope project.

Q: Do you have any stores?
A: We do not maintain any retail stores. We are an internet retailer.

Q: Can I pick up my order?
A: Yes. We are always happy to have our local customers from the Greater Chicago Area pick up their envelopes from our warehouse in Evanston. Please place your order online (or via Phone) and select PICKUP as the shipping option in the shopping cart. On the payment screen is an order notes box where you can send us a note telling us when you would like to pick up the envelopes. Please feel free to call us for directions. Sorry but we can not accept walk in traffic, we are not a store and are NOT setup for customer browsing or payments.

Q: I don't like the envelopes I purchased, how do I return them?
A: We want you to be happy with your envelope purchase. If you simply do not like the envelopes in any way then you are welcome to return the envelopes to our plant. Our address is printed at the top of the pack list that was in your order box. Please email or call us to let us know that you are returning the envelopes and ship them back to us. Once we receive the envelopes and check them in we will issue a credit to your account less a 25% restocking charge.

Please Note: We do not issue credits for expedited shipping. We do not accept returns of custom printed or manufactured envelopes.

Q: Can I get Overnight Delivery?
A: Yes we do offer a number of expedited shipping options. Our website offers the choice of UPS Overnight services. We ask that you try to get your order placed by 2:30pm (CST) so that we have time to pull and pack your order before our last UPS pick up for the day. If you find that you really need to place an overnight order later in the day give us a call and we can work with you to find a solution to your delivery need.

Q: How soon will my order ship?
A: We pride ourselves on shipping 99% of all orders received by 1pm that day. If, for some reason, we don't have the envelope in stock or have some other problem with your order will will send you an email notice telling you when the envelopes will ship. Please make sure you add sales@envelopesexpress.com to you nospam list.

Q: Can I get a Sample?
A: We are happy to provide samples to our prospective customers. We have found that most projects can be completed with less than 3 samples. If for some reason you feel that you need more than three samples please contact us so that we can discuss your project and your purchase timeline. Please provide us with a valid email address so that we can contact you about your sample request.

Please visit our Samples page full our full samples policy.

Q: Can I order an odd number of envelopes?
A: Yes. Our website is setup to show the most common quantities but if you look at the product page of the envelope you need you will see a box at the top of the prices where you can enter in any order quantity you want. Once you click the submit button the quantity you entered is show on the shopping cart with its price.

Q: What is the minimum envelope order I can place?
A: Currently, our website is setup for a minimum envelope order of only 25 envelopes. If you really need less than 25 envelopes please contact us at: sales@envelopesexpress.com and we will work with you to provide a price and shipping option that makes sense for your needs.

Q: Can i use my own UPS or FedEx account?
A: Yes, our website has a shipping option in the shopping cart for you to choose your own UPS or FedEx account. Once you choose this option (and update the cart) you will see on the payment page where you can select the service level and provide your own account information.

Q: How do I cancel my order?
A: Our systems are automated so we do not offer an online means to cancel an order. If you placed an order and wish to cancel it please give us a call or email us at sales@envelopesexpress.com before 2:30pm and we will work with you to cancel the order. We can not cancel any order than has shipped.

Q: Can I exchange my envelopes for a different size or color?
A: We want you to be happy with your envelope purchase. If you find that you need a different color or size envelope please contact us and we are happy to arrange an exchange. We are happy to waive the 25% restocking fee for your exchange. If, for some reason, you find that you need to exchange the envelopes again we do charge a 25% restocking fee for subsequent exchanges.

Q: What file types do you accept?
A: Please visit our File Specifications page for full details about the file types we accept.

Q: Do you ship to Canada?
A: Yes we are happy to ship to any Canadian destination. Unfortuently, due to the much higher cost of shipping to Canada we are unable to offer free shipping to our Canadian Customers. Our website is setup to give you an easy and fast way to figure out what the shipping costs will be to your location in Canada. Simply add the number and quantity of envelopes you might need to the shopping cart and then enter your shipping destination Postal Code in the Shipping Calculator on the Cart page. This will give you a fast and accurate cost for Shipping.

Q: Do you ship Overseas?
A: We can ship to most Overseas locations but we have found that the shipping costs are often 2 or 3 times the value of the envelopes being ordered. This tends to make the transaction expensive for our customers. If you can not find the envelope you need locally simply email us with the size and quantity of envelopes you might need along with your complete shipping address and we would be happy to provide you with a shipping estimate.

Q: I'm a ReSeller. Do I need to pay Sales Tax?
A: If you are a reseller in the State of Illinois you will need to provide us with an Illinois CRT-61 Certificate of Resale. You can fax this form to us before you place your order and we can setup your account as Tax Exempt before you place your first order. Our fax number is listed at the bottom of each of page of our website.

Q: We are a non profit. What do we need to send you to be exempt from Sales Tax?
A: If you are a registered non-profit in the State of Illinois please fax your Tax Exempt status letter to us before you place your order so that we can set up your account before you place your first order. If you are a non-profit in any other state please consider faxing your Exempt Status letter for our files. Our fax number is listed at the bottom of each of page of our website.

Q: What happens if my credit card is rejected?
A: If for some reason you card is not accepted by the credit card company we will send you an email from our email address: sales@envelopesexpress.com. The email will explain what the problem is and what can be done to remedy the situation. In most cases Declined credited cards can be traced to an error in either the Expiration Date or the Security Code.

Q: What is the actual size if the envelope?
A: The sizes we list on our site conform to envelope industry standards and refer to the outside dimensions of the envelope. The inside dimensions of the envelope will, of course, be smaller. You should always purchase an envelope that is a little larger than your insert. Example: If your card or invitatiion measures 6 x 6 then we would recommend a 6 1/2 x 6 1/2 envelope.

Please note: The outside dimensions of an envelope can vary in size by 1/16 to 1/8 of an inch. This is normal and is part of the manufacturing process.

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